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Office Of Siridantamahapalaka

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Office Of Siridantamahapalaka: Template No.: T196 Template Title: Accessibility & Inclusion Observation Checklist (Visitors)

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Template No.: T196 Template Title: Accessibility & Inclusion Observation Checklist (Visitors)

on

 THE HSWAGATA BUDDHA TOOTH RELIC PRESERVATION MUSEUM

FOR INTERNAL USE ONLY

Template No.: T196

Template Title: Accessibility & Inclusion Observation Checklist (Visitors)

Related Research Case IDs / Cluster: Cluster D (Everyday Faith & Lay Donations), Cases 36–45 (add C for office systems; add H for ethics planning)

Linked Templates / Policies: Visitor Service Policy, Safeguarding Policy, Fire Safety Plan, T183 (Community Feedback & Complaint), T185 (School Visit Planning), T186 (Pilgrim Group Booking), T173 (Records Classification)

Date of form: ____ / ____ / ______

Prepared by / Role: _______________________

Office / Unit: ____________________________

Country / Location: _______________________

Confidentiality Level:
Internal only [ ] Restricted [ ] Sacred-Restricted / Sensitive [ ]

Use of this form (tick):
New case / action [ ] Follow-up [ ] Annual review [ ] Archive only [ ]

1) Purpose (why we use this checklist)

This checklist observes if the museum is welcoming and easy to use for all visitors.
It checks ramps, signs, language support, toilets, and staff behaviour.

2) Observation details

  • Date: ____ / ____ / ______

  • Time: __________ to __________

  • Site/area observed (tick): Entrance [ ] Ticket/Reception [ ] Galleries [ ] Toilets [ ] Prayer area [ ] Shop/café [ ] Parking/pathways [ ] Other: ______

  • Observer name/role: __________________________________________

  • Visitor type seen (tick): Families [ ] Elders [ ] Wheelchair users [ ] School group [ ] Pilgrims [ ] Tourists [ ] Other: ______

  • Crowd level (tick): Low [ ] Medium [ ] High [ ]

Overall feeling (tick): Welcoming [ ] Mixed [ ] Not welcoming [ ]
Short note (1–2 lines): ______________________________________________

3) Rating guide

Rate each item:
2 = Good, 1 = Needs improvement, 0 = Not available / Problem, NA = Not applicable

Score: 2 [ ] 1 [ ] 0 [ ] NA [ ]

4) Access routes and ramps (ramps)

A) Arrival and paths

  1. Path from gate/parking to entrance is safe and clear. 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  2. No big steps or obstacles on main route. 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  3. Ramps exist where needed and are usable (not too steep). 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  4. Handrails present where needed. 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  5. Doors are easy to open (or staff help is ready). 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

B) Inside movement

  1. Main walkways are wide enough for wheelchairs/strollers. 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  2. Floors are not slippery; trip risks are controlled. 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  3. Seating/rest points exist for elders. 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

5) Signs and information (signs)

  1. Signs are clear and easy to see (large enough). 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  2. Direction signs to toilets/exit are easy to follow. 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  3. Safety signs (exits, no smoking, rules) are visible. 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  4. Visitor rules are shown in a respectful way. 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  5. Ticket/pricing info is clear and fair. 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

6) Language and communication support (language)

  1. Key signs are in the main local language. 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  2. Key signs are also in another language (if needed). 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  3. Staff can explain rules in simple words. 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  4. Guides/handouts are available (simple language). 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  5. Staff use respectful words for all faiths/visitors. 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

7) Toilets and basic facilities (toilets)

  1. Toilets are clean and working. 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  2. Toilets are easy to find (clear signs). 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  3. Accessible toilet exists (or a clear support plan exists). 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  4. Handwashing water/soap available. 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  5. Drinking water available (if offered). 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

8) Staff behaviour and inclusion (staff behaviour)

  1. Staff greet visitors kindly and calmly. 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  2. Staff offer help to elders/disabled visitors without shame. 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  3. Staff explain “no” politely (when rules apply). 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  4. No rude language, teasing, or discrimination observed. 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  5. Staff handle complaints respectfully (or know where to send them). 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

9) Quiet areas, prayer, and respectful space (optional)

  1. Quiet/prayer areas are clearly marked and respected. 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

  2. Visitors are guided gently to behave respectfully. 2 [ ] 1 [ ] 0 [ ] NA [ ]
    Notes: ____________________________________________________________

10) Summary scores (optional)

  • Total items scored (not NA): ______

  • Total score: ______

  • Average score (total ÷ items): ______

Overall rating (tick): Good [ ] Needs improvement [ ] Serious gaps [ ]

11) Main issues and quick fixes

A) Top 3 problems seen

B) Quick fixes (can do within 1–4 weeks)

Fix 1: __________________________________ Owner: ______________ Date: //____
Fix 2: __________________________________ Owner: ______________ Date: //____
Fix 3: __________________________________ Owner: ______________ Date: //____

C) Bigger improvements (need budget/approval)

Link to workplan/budget (T164) needed? Yes [ ] No [ ]
Complaint/feedback form needed (T183)? Yes [ ] No [ ] Ref: ______
Risk entry needed (T163)? Yes [ ] No [ ] Risk ID: ______

12) Sign-off and filing

Prepared by (name/role): _______________________ Signature: __________ Date: //____
Reviewed by (Visitor Services/Safety): __________ Signature: __________ Date: //____

File code / reference ID: ____________________
Classification recommended (T173): Internal [ ] Restricted [ ]
File location (cabinet/folder + digital path): __________________________