THE HSWAGATA BUDDHA TOOTH RELIC PRESERVATION MUSEUM
FOR INTERNAL USE ONLY
Template No.: T196
Template Title: Accessibility & Inclusion Observation Checklist (Visitors)
Related Research Case IDs / Cluster: Cluster D (Everyday Faith & Lay Donations), Cases 36–45 (add C for office systems; add H for ethics planning)
Linked Templates / Policies: Visitor Service Policy, Safeguarding Policy, Fire Safety Plan, T183 (Community Feedback & Complaint), T185 (School Visit Planning), T186 (Pilgrim Group Booking), T173 (Records Classification)
Date of form: ____ / ____ / ______
Prepared by / Role: _______________________
Office / Unit: ____________________________
Country / Location: _______________________
Confidentiality Level:
Internal only [ ] Restricted [ ] Sacred-Restricted / Sensitive [ ]
Use of this form (tick):
New case / action [ ] Follow-up [ ] Annual review [ ] Archive only [ ]
1) Purpose (why we use this checklist)
This checklist observes if the museum is welcoming and easy to use for all visitors.
It checks ramps, signs, language support, toilets, and staff behaviour.
2) Observation details
Date: ____ / ____ / ______
Time: __________ to __________
Site/area observed (tick): Entrance [ ] Ticket/Reception [ ] Galleries [ ] Toilets [ ] Prayer area [ ] Shop/café [ ] Parking/pathways [ ] Other: ______
Observer name/role: __________________________________________
Visitor type seen (tick): Families [ ] Elders [ ] Wheelchair users [ ] School group [ ] Pilgrims [ ] Tourists [ ] Other: ______
Crowd level (tick): Low [ ] Medium [ ] High [ ]
Overall feeling (tick): Welcoming [ ] Mixed [ ] Not welcoming [ ]
Short note (1–2 lines): ______________________________________________
3) Rating guide
Rate each item:
2 = Good, 1 = Needs improvement, 0 = Not available / Problem, NA = Not applicable
Score: 2 [ ] 1 [ ] 0 [ ] NA [ ]
4) Access routes and ramps (ramps)
A) Arrival and paths
Path from gate/parking to entrance is safe and clear. 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________No big steps or obstacles on main route. 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Ramps exist where needed and are usable (not too steep). 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Handrails present where needed. 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Doors are easy to open (or staff help is ready). 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________
B) Inside movement
Main walkways are wide enough for wheelchairs/strollers. 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Floors are not slippery; trip risks are controlled. 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Seating/rest points exist for elders. 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________
5) Signs and information (signs)
Signs are clear and easy to see (large enough). 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Direction signs to toilets/exit are easy to follow. 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Safety signs (exits, no smoking, rules) are visible. 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Visitor rules are shown in a respectful way. 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Ticket/pricing info is clear and fair. 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________
6) Language and communication support (language)
Key signs are in the main local language. 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Key signs are also in another language (if needed). 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Staff can explain rules in simple words. 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Guides/handouts are available (simple language). 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Staff use respectful words for all faiths/visitors. 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________
7) Toilets and basic facilities (toilets)
Toilets are clean and working. 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Toilets are easy to find (clear signs). 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Accessible toilet exists (or a clear support plan exists). 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Handwashing water/soap available. 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Drinking water available (if offered). 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________
8) Staff behaviour and inclusion (staff behaviour)
Staff greet visitors kindly and calmly. 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Staff offer help to elders/disabled visitors without shame. 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Staff explain “no” politely (when rules apply). 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________No rude language, teasing, or discrimination observed. 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Staff handle complaints respectfully (or know where to send them). 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________
9) Quiet areas, prayer, and respectful space (optional)
Quiet/prayer areas are clearly marked and respected. 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________Visitors are guided gently to behave respectfully. 2 [ ] 1 [ ] 0 [ ] NA [ ]
Notes: ____________________________________________________________
10) Summary scores (optional)
Total items scored (not NA): ______
Total score: ______
Average score (total ÷ items): ______
Overall rating (tick): Good [ ] Needs improvement [ ] Serious gaps [ ]
11) Main issues and quick fixes
A) Top 3 problems seen
B) Quick fixes (can do within 1–4 weeks)
Fix 1: __________________________________ Owner: ______________ Date: //____
Fix 2: __________________________________ Owner: ______________ Date: //____
Fix 3: __________________________________ Owner: ______________ Date: //____
C) Bigger improvements (need budget/approval)
Link to workplan/budget (T164) needed? Yes [ ] No [ ]
Complaint/feedback form needed (T183)? Yes [ ] No [ ] Ref: ______
Risk entry needed (T163)? Yes [ ] No [ ] Risk ID: ______
12) Sign-off and filing
Prepared by (name/role): _______________________ Signature: __________ Date: //____
Reviewed by (Visitor Services/Safety): __________ Signature: __________ Date: //____
File code / reference ID: ____________________
Classification recommended (T173): Internal [ ] Restricted [ ]
File location (cabinet/folder + digital path): __________________________
