OFFICE OF SIRIDANTAMAHĀPĀLAKA / HSWAGATA BUDDHA TOOTH RELICS PRESERVATION MUSEUM – INTERNAL USE
Template No.: T69
Related Research Case IDs: F69 – Duty of Care & Well-Being Case
Linked Templates / Cases: [e.g. T66–T68, F66–F68, H96–H100, HR / dorm rules]
Cluster: F – HGT Conflicts (Cases 66–85)
Date of form: ____ / ____ / ______
Case file code (office): _____________________________________________
Completed by / Role: ________________________________________________
Office / Unit: ______________________________________________________
Country: ____________________________________________________________
Confidentiality Level:
[ ] Internal only [ ] Restricted (leadership / ethics / HR) [ ] Sacred-Restricted
1. BASIC CASE INFORMATION
1.1 Case title & type
Short case title:
(e.g. “Custodian X – Stress & Burnout After Relic Conflict”)
Case category (tick all that apply):
[ ] Stress / burnout of custodian / staff
[ ] Health crisis linked to relic / institutional work
[ ] Trauma / moral injury (conflict, betrayal, shame)
[ ] Overwork / boundary and workload problem
[ ] Bullying / pressure / intimidation experience
[ ] Accommodation / living-condition problem (dorm / office)
[ ] Other: _____________________________
1.2 Person(s) at the centre
Primary person needing support (use code if needed):
Name / code: ________________________ Role (monk / lay / staff / donor): __________
Main responsibilities (summary):
Other directly affected persons (family members, close co-workers):
Name / role: _________________________________________________________
Name / role: _________________________________________________________
Living / working setting (tick all that apply):
[ ] Resident at museum / temple
[ ] Daily commuter
[ ] Lives in institutional dormitory
[ ] Shared accommodation with other staff / volunteers
[ ] Other: ___________________________________________________________
1.3 Timeframe & status
Approximate start of well-being concern: ____ / ____ / ______
Key moments (e.g. conflict escalation, hospitalisation, resignation):
Current status:
[ ] Ongoing (active stress / health concern)
[ ] Partially stabilised (some support, still fragile)
[ ] Largely stabilised with follow-up needed
[ ] Case closed (for archival and learning only)
Short current-status note:
2. BACKGROUND – NEUTRAL SUMMARY OF CONTEXT
2.1 Context of the well-being concern
Describe in neutral language:
-
Main duties / pressures faced by the person;
-
Any linked cases (conflict, screenshots, ceremonies, media);
-
Signs of stress or health impact observed or reported;
-
Steps already taken (rest, hospital, change of role, counselling).
(10–20 lines max – no blaming language.)
2.2 Person’s own perspective
Short notes from the person concerned (if available):
How they describe their situation, stress, or suffering:
What they say they need or wish (rest, clarity, fairness, apology, etc.):
3. WELL-BEING ASSESSMENT
3.1 Signs and symptoms
Tick what applies (based on observation or report):
Physical:
[ ] Exhaustion / fatigue
[ ] Sleep problems
[ ] Headache / body pain
[ ] Hospitalisation / medical treatment
[ ] Other: __________________________
Emotional / mental:
[ ] Anxiety / constant worry
[ ] Low mood / hopelessness
[ ] Anger / irritability
[ ] Loss of confidence
[ ] Intrusive memories / fear responses
[ ] Other: __________________________
Relational / work-related:
[ ] Withdrawal from community
[ ] Conflict with colleagues / leaders
[ ] Loss of trust in institution
[ ] Avoidance of relic-related duties
[ ] Desire to resign / leave
Short note:
3.2 Workload & boundaries
Tick and comment:
[ ] Long working hours without proper rest days.
Notes: ___________________________________________________________
[ ] Many roles combined in one person (custodian, organiser, driver, etc.).
Notes: ___________________________________________________________
[ ] No clear job description or expectations.
Notes: ___________________________________________________________
[ ] Difficulty saying “no” due to faith, fear, or loyalty.
Notes: ___________________________________________________________
[ ] Work tasks changed suddenly due to conflict / politics.
Notes: ___________________________________________________________
4. CONTEXT OF CONFLICT / STRUCTURAL PRESSURE
4.1 Linked cases / conflicts
Tick and list if relevant:
[ ] Linked to relic conflict (see T66).
[ ] Linked to misuse of documents (see T67).
[ ] Linked to suspicious chat / screenshot (see T68).
[ ] Linked to dorm / living conditions.
[ ] Linked to leadership or committee breakdown.
Linked case codes (T / F / H): _______________________________________
Short note on how these contexts increase pressure:
4.2 Structural and cultural factors
Tick if present:
[ ] Culture of overwork (“sacrifice everything for the cause”).
[ ] Fear of questioning authority (monastic / lay / state).
[ ] No confidential place to share worries.
[ ] Shaming of people who need rest or medical help.
[ ] Blurring of personal, spiritual, and institutional boundaries.
Notes:
5. BUDDHIST DOCTRINAL–ETHICAL LENS
5.1 Relevant teachings
Tick what applies:
[ ] mettā – loving-kindness towards self and others.
[ ] karuṇā – compassion, especially for those exhausted or ill.
[ ] upekkhā – balanced mind, not burning out in activism.
[ ] hiri-ottappa – wise conscience about overloading others.
[ ] anicca – accepting limits of body and mind.
[ ] anattā – work is not “me / mine”; we can share duties.
[ ] Dhammadāyāda – heir to the Dhamma, not to unhealthy burdens.
[ ] Right livelihood / right effort – sustainable, not self-destructive.
[ ] Other: _____________________________________________
5.2 Ethical self-check (institution & leaders)
Tick and comment:
[ ] Did we put too much responsibility on one person?
Notes: ___________________________________________________________
[ ] Did we ignore early signs of stress / burnout?
Notes: ___________________________________________________________
[ ] Did conflict, politics, or ego make their situation heavier?
Notes: ___________________________________________________________
[ ] Have we clearly shown kindness and support (not only “usefulness”)?
Notes: ___________________________________________________________
Short doctrinal reflection (3–6 sentences – focus on compassion and wisdom):
6. PEACE, HARM & DUTY OF CARE
6.1 Galtung’s triangle – well-being focus
Contradictions (C) – duties vs capacity, loyalty vs health, etc.:
Attitudes (A) – fear, shame, loyalty, guilt, anger, etc.:
Behaviours (B) – overwork, avoidance, collapse, withdrawal, etc.:
Short integrated note (3–6 sentences):
6.2 Types of violence / harm
Tick if present:
[ ] Structural violence (unfair workload, no rest, no support).
[ ] Cultural violence (glorifying burnout, blaming the weak).
[ ] Direct verbal / emotional harm (shouting, shaming, threats).
[ ] Self-directed harm risk (loss of hope, self-blame, collapse).
Concrete examples:
6.3 Peace & care opportunities
Opportunities in this case:
[ ] Adjust duties / workload to realistic level.
[ ] Offer rest, retreat, or time away.
[ ] Facilitate counselling / medical check-up.
[ ] Improve living conditions (dorm, food, privacy, safety).
[ ] Create safe spaces to speak honestly.
[ ] Use this case to redesign duty-of-care policies.
Short note:
7. GOVERNANCE, HR & SDG LENS
7.1 Governance / HR gaps revealed
Tick and comment:
[ ] No clear workload / role description.
Notes: ___________________________________________________________
[ ] No formal system for rest days and leave.
Notes: ___________________________________________________________
[ ] No written duty-of-care policy for custodians / staff / volunteers.
Notes: ___________________________________________________________
[ ] No confidential complaint / support / mentoring channel.
Notes: ___________________________________________________________
[ ] No orientation on mental health and spiritual well-being.
Notes: ___________________________________________________________
7.2 SDG links
SDG 11.4 – Heritage protection
(healthy custodians are essential for long-term relic protection)
SDG 16 – Peace, justice & strong institutions
(duty-of-care, fair workload, safe reporting channels)
SDG 17 – Partnerships
(linking with hospitals, counsellors, universities, NGOs)
Other SDGs (optional):
[ ] SDG 3 – Good health and well-being (explain):
8. CHRONOLOGY OF KEY WELL-BEING EVENTS
(Short, factual timeline – use additional sheets if needed.)
Date: ____ / ____ / ______
Event / sign (e.g. first signs of stress, major conflict, hospitalisation):
Date: ____ / ____ / ______
Event: _______________________________________________________________
Date: ____ / ____ / ______
Event: _______________________________________________________________
Date: ____ / ____ / ______
Event: _______________________________________________________________
Chronology attachment file code (if any): ____________________________
9. SUPPORT ACTIONS & RESOURCES INDEX
9.1 Support actions already taken
List key actions:
| Code | Date | Type (rest / counselling / change of duty / financial help) | By whom | Outcome (so far) |
|---|
| | | |
| | | |
| | | |
9.2 External / internal resources
Tick what is involved or planned:
[ ] Medical doctor / hospital
[ ] Counsellor / therapist / psychologist
[ ] Senior monastic mentor / spiritual friend
[ ] HR / welfare / ethics officer
[ ] Family / trusted relatives
[ ] External NGO / support group
Short note:
10. PLAN – OPTIONS, DECISIONS & FOLLOW-UP
10.1 Options considered
Possible options (tick those discussed):
[ ] Temporary rest / sabbatical / change of role.
[ ] Permanent change of role or location.
[ ] Formal counselling or therapy.
[ ] Financial support (medical costs, travel).
[ ] Mediation with other parties involved in conflict.
[ ] Formal apology / acknowledgement from institution.
[ ] No major change – monitor only.
[ ] Other: _____________________________
Short description of main options and their pros/cons:
10.2 Decisions taken
Final or current decision(s):
Date(s) of decisions: ____ / ____ / ______ and ____ / ____ / ______
Who decided? (names or roles):
10.3 Follow-up actions
-
Action: ___________________________________________________________
Purpose: __________________________________________________________
Responsible: __________________ Deadline: ____ / ____ / ______ -
Action: ___________________________________________________________
Purpose: __________________________________________________________
Responsible: __________________ Deadline: ____ / ____ / ______ -
Action: ___________________________________________________________
Purpose: __________________________________________________________
Responsible: __________________ Deadline: ____ / ____ / ______ -
Action: ___________________________________________________________
Purpose: __________________________________________________________
Responsible: __________________ Deadline: ____ / ____ / ______
11. H96 REFLECTION & RISK RATING
H96 guiding question:
“If a peace-oriented H96 custodian studied how we treated this person, would they see compassionate trusteeship of human beings, or would they see neglect, overuse, and fear?”
11.1 Reflection notes
Wholesome elements (what was done with kindness / wisdom):
Risky elements (neglect, overload, humiliation, lack of listening):
11.2 Risk rating (current situation)
A. Well-being / mental health risk:
[ ] LOW [ ] MEDIUM [ ] HIGH
Notes: _______________________________________________________________
B. Peace / conflict risk (personal, household, institutional):
[ ] LOW [ ] MEDIUM [ ] HIGH
Notes: _______________________________________________________________
C. Heritage / work continuity risk:
[ ] LOW [ ] MEDIUM [ ] HIGH
Notes: _______________________________________________________________
D. Reputational risk (duty-of-care failures):
[ ] LOW [ ] MEDIUM [ ] HIGH
Notes: _______________________________________________________________
12. SIGN-OFF & ARCHIVE
12.1 Sign-off
Prepared by:
Name: _______________________________ Role: _________________________
Signature: __________________________ Date: ____ / ____ / ______
Reviewed / Approved by (abbot / chief custodian / HR / welfare / ethics):
Name: _______________________________ Role: _________________________
Signature: __________________________ Date: ____ / ____ / ______
12.2 Archive details
Case / file code: _________________________________________________
Physical location (cabinet / box / folder): _________________________
Digital location (drive / folder path): _____________________________
Access level:
[ ] General internal [ ] Restricted [ ] Sacred-Restricted
Notes for future custodians:
(What should future leaders remember about this duty-of-care case and how we tried to protect people, faith, relics, and peace?)
