THE HSWAGATA BUDDHA TOOTH RELIC PRESERVATION PRIVATE MUSEUM
FOR INTERNAL USE ONLY
Template No.: TK-037
Template Title: Peace-First Communications Policy (Public Complaint Harms Peace) + Community Feedback Form
Linked Templates / Policies:
TK-035 Media asks if government confirmed — media response script
TK-030 Sensitive info leaked — data handling rule
TK-024 Request to withdraw complaint — pressure-resistance protocol (when public pressure appears)
T62 Relic Discourse Harm Scan & Structural Violence Review Sheet (if used internally)
Date of form: ____ / ____ / ______
Prepared by / Role: _______________________
Office / Unit: ____________________________
Country / Location: _______________________
Confidentiality Level:
☐ Internal only ☑ Restricted ☐ Sacred-Restricted / Sensitive
Use of this form (tick):
☐ New case / action ☑ Follow-up ☐ Annual review ☐ Archive only
TK-037 — PUBLIC COMPLAINT HARMS PEACE (H)
(Community feedback + peace-first comms policy)
1. Purpose
Use TK-037 when:
a public complaint creates community tension, fear, or anger, or
people say the complaint is harming harmony, or
rumours spread and social trust becomes weak.
This template helps HSWAGATA to:
listen to community concerns,
reduce harm and misunderstanding,
keep truth and procedure,
protect peace while protecting relic stewardship.
2. Peace-First Rule (Simple)
We keep truth, but we speak in a way that reduces harm.
We do not use public complaints as a weapon. We use them only when needed, and with care.
3. Community Feedback Intake (Short Form)
A. Who is giving feedback?
Name (optional): __________________________
Group: ☐ local community ☐ donors ☐ monks ☐ youth ☐ media ☐ other: ____
Contact (optional): __________________________
B. What happened? (tick)
☐ People feel angry / divided
☐ People feel fear / insecurity
☐ Social media arguments increased
☐ Trust in museum reduced
☐ Rumours increased
☐ Other: __________________________
C. Main concern (1–2 lines):
D. What does the community ask for? (tick)
☐ more calm explanation
☐ less public posting
☐ apology for tone
☐ meeting / dialogue
☐ religious ceremony for harmony
☐ other: __________________________
E. Risk level (internal): ☐ Low ☐ Medium ☐ High
4. Peace-First Communications Policy (HSWAGATA)
Policy 4.1 — Aim
All public communication must support:
social harmony,
non-violence,
respect for law and process,
protection of sacred objects,
protection of people (privacy and safety).
Policy 4.2 — One Voice Rule
Only one approved spokesperson speaks publicly.
Staff do not “explain privately” on social media.
Policy 4.3 — Fact-Only Rule
Public statements must use:
“submitted,” “under review,” “awaiting written notice,”
and avoid “confirmed,” “proven,” “government approved,” unless written proof exists.
Policy 4.4 — No-Blame Language
Do not name or shame persons or offices in public.
Do not call anyone “fake,” “criminal,” or “corrupt” in public statements.
Use neutral words: “claims,” “reports,” “under review.”
Policy 4.5 — Privacy and Safety First
Never publish:
relic location/security details,
personal phone numbers/addresses,
donor lists and donation amounts,
screenshots that expose private data.
(Use TK-030 if leakage already happened.)
Policy 4.6 — Peace Filter (Before Posting)
Before any public complaint or post, check:
Will this increase anger or fear?
Will it cause community division?
Is it necessary right now?
Can we solve it privately through procedure first?
If “yes,” delay public posting and use private procedural channels.
5. “Peace-First” Public Statement Script (General)
We hear the community’s concerns and we respect them.
Our aim is peace, trust, and careful protection of the sacred relics.
We are following official procedures and we will not share private details.
We ask everyone to avoid rumours and harsh speech.
If you have concerns, please share them through calm dialogue.
6. If a Public Complaint Already Caused Harm (Repair Script)
We recognize that our public communication may have caused worry or tension.
We regret any harm to community harmony.
We will improve our communication: more calm, more careful, and based on written facts only.
Our goal remains peace and respectful stewardship.
(This is not an admission of wrongdoing. It is a peace repair message.)
7. Peace-First Action Options (Choose 1–3)
☐ Hold a small community listening meeting (no media)
☐ Invite local monastics to guide calm dialogue
☐ Publish a short clarification statement (fact-only, no blame)
☐ Pause posting for ___ days and use procedural channels
☐ Create a Q&A sheet with safe answers (use TK-035 style)
☐ Encourage respectful speech guidelines for supporters
8. Internal Review Checklist (After a Harm Event)
☐ What message caused harm? (copy and archive)
☐ What words increased tension?
☐ What privacy risks occurred?
☐ What can be changed in approval steps?
☐ Who is the spokesperson?
☐ Do staff need training in “peace-first speech”?
9. Approval Rule (Mandatory)
Any public complaint or public accusation must be approved by:
☐ Executive Director/Chief Guardian
☐ One Board member (or delegated officer)
☐ Communications lead (if any)
No approval = no posting.
10. Archive Checklist
Attach and file:
☐ Community feedback forms (Section 3)
☐ Screenshots/records of the public complaint
☐ Peace-first statement used
☐ Action plan chosen (Section 7)
☐ Lessons learned note
Archive tag: TK-037 / Public complaint harms peace (H)
End of Template TK-037
