THE HSWAGATA BUDDHA TOOTH RELIC PRESERVATION MUSEUM
FOR INTERNAL USE ONLY
Template No.: T147
Template Title: Pilgrim Feedback on Spiritual Atmosphere
Related Research Case IDs / Cluster: Cluster B – Non-Human Guardians & Vocation (Cases 11–20)
Linked Templates / Policies: Visitor & Pilgrimage Guidelines, T130 (Daily Guardianship Duty Roster), T131 (Night Vigil Attendance Log), T136 (Wellbeing & Burnout Check-In), HSWAGATA 15 Principles
Date of form: ____ / ____ / ______
Prepared by / Role: _________________________________
Office / Unit: _______________________________________
Country / Location: _________________________________
Confidentiality Level:
Internal only [ ] Restricted [ ] Sacred-Restricted / Sensitive [ ]
Use of this form (tick):
New case / action [ ] Follow-up [ ] Annual review [ ] Archive only [ ]
SECTION 1 – BASIC VISIT INFORMATION
(Pilgrim or group leader may fill this. Simple answers are fine.)
1.1 Visitor / pilgrim details
-
Name (optional – you may leave blank):
-
Country / region: _________________________________
-
I am visiting as (tick all that apply):
[ ] Individual pilgrim
[ ] With family
[ ] With tour / pilgrimage group
[ ] As monk / nun
[ ] As student / school group
[ ] Other: ________________________________________
1.2 Visit details
-
Date of visit: ____ / ____ / ______
-
Time of visit (approx.):
[ ] Morning [ ] Afternoon [ ] Evening [ ] Night -
How long did you stay near the relic shrine(s)?
[ ] Less than 30 minutes
[ ] 30–60 minutes
[ ] 1–3 hours
[ ] More than 3 hours
SECTION 2 – FEELING WORDS (SPIRITUAL ATMOSPHERE)
Please tick the words that best describe how you felt near the relics and in the shrine areas.
2.1 Main feelings during your time near the relics
I mostly felt (tick as many as you like):
[ ] Peaceful
[ ] Calm inside
[ ] Full of faith / devotion
[ ] Protected / safe
[ ] Grateful
[ ] Touched / emotional (tears, moved heart)
[ ] Inspired to practise more
[ ] Curious / interested
[ ] A little confused
[ ] A little uncomfortable
[ ] Afraid / nervous
[ ] Distracted / hard to focus
[ ] Crowded / pushed
[ ] Tired / heavy
[ ] Other: ________________________________
2.2 If you wish, please choose one or two key words that best describe your overall feeling:
[ ] Deep peace
[ ] Good but busy
[ ] Mixed – some good, some not
[ ] More difficult than I hoped
Short comment (2–3 lines, in your own words):
SECTION 3 – WHAT HELPED YOUR SPIRITUAL EXPERIENCE
What things here supported your peace, faith, or focus?
3.1 Helpful things (tick all that apply)
Place and atmosphere
[ ] Quiet space
[ ] Clean shrine and surroundings
[ ] Good lighting (not too bright, not too dark)
[ ] Flowers, lamps, incense well arranged
[ ] Clear signs / guidance about how to behave
People and guidance
[ ] Kind staff / volunteers
[ ] Respectful behaviour of other visitors
[ ] Simple explanation about relics
[ ] Guided meditation or silence time
[ ] Chanting / pūjā (prayer) helped me
[ ] Seeing monks / nuns practise
Practical things
[ ] Easy entry and movement
[ ] Sitting space for prayer / meditation
[ ] Good temperature / air / sound level
[ ] Place to leave shoes safely
[ ] Other: __________________________________________
3.2 The one or two things that helped me most were:
SECTION 4 – WHAT HARMED OR DISTURBED YOUR EXPERIENCE
Please be honest but kind. This helps us improve.
4.1 Difficult things (tick all that apply)
Noise / crowd
[ ] Too much talking near the shrine
[ ] Loud phones, photos, or videos
[ ] Very crowded / pushed by people
[ ] People walking in front of praying pilgrims
Staff / organisation
[ ] Hard to understand instructions
[ ] Did not know where to go
[ ] Felt rushed by staff or group leaders
[ ] Felt staff were not friendly
Atmosphere
[ ] Too hot / too cold / bad air
[ ] Strong smell (incense, perfume)
[ ] Too dark or too bright
[ ] Hard to find a quiet corner
Speech and teaching
[ ] Explanations felt like pressure to believe
[ ] Strong talk about “curses” or “punishment”
[ ] Too much focus on miracles / magic
[ ] Requests for money felt too strong
Personal
[ ] I was too tired / distracted myself
[ ] Difficult feelings or memories came up
[ ] Other: __________________________________________
4.2 In your own words, one main thing that harmed or disturbed your experience:
SECTION 5 – YOUR SUGGESTIONS FOR IMPROVEMENT
5.1 Simple suggestions (tick any you support)
[ ] More quiet signs / reminders
[ ] More clear teaching in simple language
[ ] Short explanation leaflet in my language
[ ] More places to sit in silence
[ ] Better line / queue management
[ ] Less phone and photo use near relics
[ ] Short guided meditation for visitors
[ ] More visible staff to ask questions
[ ] Better temperature / air flow
[ ] Other: __________________________________________
5.2 If you could change one thing to improve the spiritual atmosphere for future pilgrims, what would it be?
5.3 Is there anything you would like to thank the team for?
SECTION 6 – OPTIONAL: MORE ABOUT YOU (FOR RESEARCH ONLY)
You may skip this section if you wish. It helps us understand different visitors.
6.1 Age group
[ ] Under 18
[ ] 18–30
[ ] 31–45
[ ] 46–60
[ ] Over 60
6.2 Religious background (choose the one that feels closest)
[ ] Buddhist – Theravāda
[ ] Buddhist – Mahāyāna / Vajrayāna
[ ] Other Buddhist
[ ] Other religion
[ ] No religion
[ ] Prefer not to say
6.3 Have you visited other relic sites before?
[ ] No, this is my first time
[ ] Yes, a few
[ ] Yes, many
SECTION 7 – PERMISSION & CONTACT (OPTIONAL)
7.1 Use of your feedback
HSWAGATA may use your answers to:
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Improve the shrine and visitor care
-
Train staff and guardians
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Study how pilgrims feel in sacred spaces
We will keep your personal data with care and will not share your name without consent.
I agree that my feedback may be used in this way:
[ ] Yes [ ] No
7.2 Would you like someone from HSWAGATA to contact you about your feedback?
[ ] No, I do not need contact
[ ] Yes, email is ok
[ ] Yes, phone is ok
If yes, please write:
Name (optional): _____________________________________
Phone / Email: _______________________________________
SECTION 8 – FOR INTERNAL USE (STAFF REVIEW)
8.1 Staff summary (to be filled by staff, not pilgrim)
Main positive points mentioned:
Main problems / harms mentioned:
8.2 Possible actions
[ ] Share with shrine guardians
[ ] Share with visitor services team
[ ] Change signs or instructions
[ ] Adjust crowd / line management
[ ] Adjust chanting / sound / lighting
[ ] Use in training for peace and hospitality
[ ] Other: __________________________________________
Short note on next steps:
Reviewed by (name / role): ____________________________
Signature: ___________________________ Date: ____ / ____ / ______
