TK-055 (E/F) Template Title: Social Media Impersonation — Account Reports & Impersonation Response SOP

 THE HSWAGATA BUDDHA TOOTH RELIC PRESERVATION PRIVATE MUSEUM

FOR INTERNAL USE ONLY

Template No.: TK-055 (E/F)

Template Title: Social Media Impersonation — Account Reports & Impersonation Response SOP

Related Research Case IDs / Cluster: Cluster E (Science/Testing/Misinformation) + Cluster F (Conflicts / HGT Disputes)

Linked Templates / Policies:

• TK-042 Lay Complaint & Rumour Intake Record

• TK-047 “Inconclusive” Result Anger — De-escalation Script

• TK-050 Testing Results Leaked Early — Confidentiality Control

• TK-051 No-Fast-Claims Policy

• TK-054 Website Page Used to Spread False Claim — Web Controls

• Institutional Policies for Relic Stewardship (HSWAGATA)

Date of form: ____ / ____ / ______

Prepared by / Role: _______________________

Office / Unit: ____________________________

Country / Location: _______________________

Confidentiality Level:
Internal only [ ] Restricted [ ] Sacred-Restricted / Sensitive [ ]

Use of this form (tick):
New case / action [ ] Follow-up [ ] Annual review [ ] Archive only [ ]

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TK-055 — Purpose

Use this template when a fake or impersonating social media account:

• uses the name “HSWAGATA,” museum logos, staff names, or relic images,

• spreads false claims (authenticity, testing, miracles, donations),

• contacts donors, monks, or the public pretending to be HSWAGATA,

• creates conflict, anger, or pressure.

This template provides:

1. an incident record,

2. account reporting steps, and

3. a clear Impersonation Response SOP.

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A. Impersonation Incident Intake

1. Date discovered: ____ / ____ / ______ ________

2. Discovered by (name/role): __________________________________

3. Platform (tick):
   ☐ Facebook ☐ Instagram ☐ X / Twitter ☐ YouTube ☐ TikTok
   ☐ Telegram ☐ Line ☐ WhatsApp ☐ Website ☐ Other: __________

4. Account name / handle (exact): _______________________________

5. Account URL (record internally): ______________________________

6. Profile uses (tick all that apply):
   ☐ Museum name ☐ Logo ☐ Relic images ☐ Staff name/photo
   ☐ “Official” wording ☐ Donation request ☐ Testing claim ☐ Miracle claim

7. First known post date: ____ / ____ / ______

8. Current risk level: ☐ Low ☐ Medium ☐ High
   (High if money requests, threats, or rapid spread)

Assigned officer: ____________________ Date: //____

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B. Evidence Collection (Do Before Reporting)

Tick when complete:

• ☐ Screenshot profile page (name, handle, photo, bio)

• ☐ Screenshot false posts/messages (with date/time)

• ☐ Screenshot follower count / engagement

• ☐ Copy post URLs and message text

• ☐ Save evidence in secure folder (do not edit)

Evidence storage location / code: _______________________________

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C. Impact Check

Tick all that apply:

• ☐ Public confusion

• ☐ Donors contacted

• ☐ Money requested or received

• ☐ Threats or harassment

• ☐ Media picked up false account

• ☐ Conflict between groups

• ☐ Use of fake certificates / lab claims

Notes:

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D. Impersonation Response SOP (Step-by-Step)

Step 1 — Internal Confirmation

• ☐ Confirm the account is not official

• ☐ Check official account list (HSWAGATA verified pages)

• ☐ Inform Communications + Compliance leads

Step 2 — Platform Report (Immediate)

Report using the platform’s impersonation / fake account option.

Tick when submitted:

• ☐ Platform impersonation report sent

• ☐ Evidence uploaded

• ☐ Official account linked as the real one

• ☐ Case/reference number recorded (if given): ___________

Step 3 — Public Safety Notice (If Needed)

Choose one:

• ☐ No public notice (low reach, removed quickly)

• ☐ Short warning on official channels

• ☐ Direct message to affected donors / monks

Safe warning wording (copy-paste):

“There is a fake account pretending to be HSWAGATA. It is not managed by the museum. Please do not send money or trust claims from unofficial accounts. Verified information is shared only through our official channels.”

Step 4 — Protect People and Relics

• ☐ Remind staff: never reply from personal accounts

• ☐ Remind public: no donations via social media messages

• ☐ Monitor comments for escalation or threats

• ☐ Escalate to Security/Legal if fraud suspected

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E. Platform-Specific Notes (Optional)

Platform: ______________________
Any special steps taken (blue check, trademark form, etc.):

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F. Follow-Up Monitoring

Tick what will be done:

• ☐ Daily check for reappearance (7 days)

• ☐ Search for copy accounts / similar names

• ☐ Monitor hashtags and shared images

• ☐ Update donor/community list if needed

Assigned to: ____________________ Until: //____

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G. Closure

Outcome:

• ☐ Account removed

• ☐ Account restricted / labelled fake

• ☐ Still active (monitoring)

• ☐ Escalated to legal authorities

Final notes (2–4 lines):

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Archive code / file location: ______________________________________

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H. Sign-off

Prepared by: __________________________ Signature: ________________
Reviewed by (Comms/Compliance/Security): ______________ Signature: ____
Date: ____ / ____ / ______

End of Template TK-055

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