THE HSWAGATA BUDDHA TOOTH RELIC PRESERVATION PRIVATE MUSEUM
FOR INTERNAL USE ONLY
Template No.: TK-056 (E/C)
Template Title: Staff Unsure What They Can Say — Staff Interviews & Right-Speech Communications Guide
Related Research Case IDs / Cluster: Cluster E (Science/Testing/Misinformation) + Cluster C (Institutional Responsibility & Governance)
Linked Templates / Policies:
TK-045 Public Science Claim Pre-Release Review
TK-046 Lab Method Misunderstood — Public FAQ Sheet
TK-047 De-escalation Script for Angry Situations
TK-050 Confidentiality Control (Leaks)
TK-051 No-Fast-Claims Policy
TK-055 Social Media Impersonation SOP
Institutional Policies for Relic Stewardship (HSWAGATA)
Date of form: ____ / ____ / ______
Prepared by / Role: _______________________
Office / Unit: ____________________________
Country / Location: _______________________
Confidentiality Level:
Internal only [✔ ] Restricted [ ] Sacred-Restricted / Sensitive [ ]
Use of this form (tick):
New case / action [ ] Follow-up [ ] Annual review [ ] Archive only [ ]
TK-056 — Purpose
Use this template when:
staff feel afraid, confused, or silent because they are unsure what to say,
different staff give different answers to the public,
staff interviews, tours, or casual conversations create risk,
science, testing, miracles, or authenticity topics arise.
This template has two parts:
Staff interview & confusion mapping, and
a Right-Speech Communications Guide (what staff can say, must not say, and how to respond).
A. Staff Interview & Confusion Record
(Use with individual staff or small groups. This is not disciplinary.)
A1. Interview details
Date: ____ / ____ / ______
Interviewer (name/role): __________________________
Staff role interviewed:
☐ Front desk ☐ Guide ☐ Security ☐ Admin ☐ Conservator ☐ Volunteer ☐ Other: _______
A2. Main areas of uncertainty (tick all that apply)
☐ Testing methods (DNA, Carbon-14, labs)
☐ Authenticity questions
☐ “Miracle” stories
☐ Media questions
☐ Donor pressure
☐ Social media comments
☐ Confidential information
☐ Conflict between groups
A3. Exact staff concerns (write in their words)
A4. Situations where staff felt unsafe or unsure
B. Core Principle — Right Speech (Operational Meaning)
At HSWAGATA, Right Speech means:
speak truthfully,
speak calmly,
speak with care,
speak within your role,
and do not cause harm.
Staff are not required to answer everything.
Silence, pause, or referral is often the correct action.
C. What Staff ARE Allowed to Say (Safe Speech)
Staff may always say:
C1. About relics and authenticity
“HSWAGATA protects relics with care and respect.”
“We do not make fast authenticity claims.”
“Any public statement is shared through official channels.”
C2. About science and testing
“Some methods have limits.”
“Some results can be inconclusive.”
“We follow consent-first and non-invasive-first policies.”
C3. About rumours or online claims
“I cannot confirm that.”
“Please check our official website or ask the office.”
“We record concerns and review them carefully.”
C4. About your own role
“I am not authorised to speak on that detail.”
“I will pass your question to the right department.”
D. What Staff MUST NOT Say (Unsafe Speech)
Staff must never say:
“Science proved it is 100% authentic.”
“This lab confirmed it is Buddha’s tooth.”
“I personally believe it is real / fake.”
“We will test it soon / secretly / quickly.”
“The other group is lying / bad / corrupt.”
Any statement based on gossip, pressure, or personal opinion.
E. The 5-Line Safe Response Script (Memorise This)
When unsure, staff may use any 2–3 lines:
“Thank you for your question.”
“This topic needs careful wording.”
“I am not authorised to give details.”
“HSWAGATA shares verified information through official channels.”
“I can help you contact the office for a formal reply.”
F. Special Situations
F1. Media or YouTuber
“Please contact our official spokesperson.”
Do not answer on camera without approval.
F2. Angry visitor
Use calm tone.
Use TK-047 de-escalation lines.
Step away if voices rise.
F3. Donor pressure
“We cannot change our words for money.”
Record the request using the proper template.
F4. Social media comments
Staff must not reply from personal accounts.
Report to Communications unit.
G. Training Actions (Office Use)
Tick what will be done:
☐ Staff briefing (15–30 minutes)
☐ Distribute this guide (print or digital)
☐ Role-play difficult questions
☐ Update Approved Wording List
☐ Assign one contact person per shift
Training date planned: ____ / ____ / ______
Trainer / lead: ___________________________
H. Staff Acknowledgement (Optional)
I understand that I am not expected to answer everything, and that using safe wording protects myself, the relics, and the institution.
Staff name: __________________________
Signature: ___________________________
Date: ____ / ____ / ______
I. Closure & Archive
Status: ☐ Active ☐ Updated ☐ Archived
Archive code / file location: ______________________________________
Sign-off
Prepared by: __________________________ Signature: ________________
Reviewed by (Head/Compliance): __________________ Signature: ________
Date: ____ / ____ / ______
End of Template TK-056
